Customer Support FAQ


What should I do when an ATM does not dispense cash?

When an ATM does not dispense a requested amount, please contact us immediately at (297) 560 4866. In order to solve the issue as soon as possible, we will ask you for the location of the ATM, the amount requested, the time and date of the request, your name and phone number.

How long does an ATM deposit take to be processed?

Any deposit that you make at a Banco di Caribe ATM will be in the specified account after two business days.

Where can I find a Banco di Caribe ATM?

For your convenience, Banco di Caribe has 6 strategically located ATMs across the island. Find one near you  here.

What are your ATM charges?

There are no charges for Banco di Caribe account holders for any transaction on our ATMs. When withdrawing from another bank which is a Cashnet member, you will be charged AWG 2.00. As a non-account holder you will be charged AWG 2.00 if your bank is a Cashnet member (please look for the Cashnet sign as displayed below).

All other users will be charged AWG 2.65 per cash withdrawal excluding taxes.
Clients of foreign banks may be charged additionally by their own bank.

Customer SupportFAQ