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Customer Support FAQ

Documents and administration

How can I request a copy of a statement?

Requesting a statement is easy. Call us at (297) 523 2250, contact us or visit our branch at Vondellaan 31. You can also download an e-statement from BdC online.

We are able to retrieve statements up to 10 years old. You can pick up your statement within two business days, or have it picked up by someone else carrying a valid ID, a letter of authorization signed by you, and a copy of your valid ID. 

What are the costs for a copy of a statement?

We will be happy to retrieve your statements for you. The fee is AWG 5,00 per page.

How can I obtain an interest letter?

At the beginning of each year, your interest letter(s) will be sent to you for free at your home or correspondent address.

If you need a copy, you can request one at an additional charge by calling us at (297) 523 2250, e-mailing us at infoaruba@bancodicaribe.com or by visiting our branch. You can pick it up at the branch of your choice after two business days.

Users of BdC Online can download the interest letter or e-statement for free as soon as they receive the notification that it is available.

How to obtain a balance letter for a personal loan?

If you need a balance letter, you can request it by calling us at (297) 523 2250, e-mailing us at infoaruba@bancodicaribe.com or by visiting our branch at Vondellaan 31. You can pick up your balance letter after 2 business days following your request.

 

Customer SupportFAQ