Customer Support FAQ

Safe lockers

At what times can I access my safe locker?

You are welcome to access your safe locker on business days from 8 am to 3:45 pm.

Can a safe locker be registered on another person’s name?

Safe lockers can be registered in the name of a holder of a current account at Banco di Caribe. In addition, you can authorize others to temporarily or permanently access your safe locker. However they must have a current account at Banco di Caribe and would also need an authorization letter from the safe locker’s owner/holder. Our representatives will be glad to assist you when you register.

If I lose my keys, can I still access my safe locker?

We urge you to take the utmost care in safeguarding your keys. If you lose it, the process of accessing your safe locker will be very difficult and costly.

You will need to pass by our head office to inform us.  You will lose your initial deposit of AWG 100.00 and you will be charged an additional fee in order to be able to access your safe. We do not have any spare keys.  If you wish to reuse our safe locker services, you will need to reapply for a new one.   

Customer SupportFAQ