Customer Support FAQ


What are the expenses for transfers and standing orders?

For some transfers, you will be charged a small fee, depending on the nature and destination of the transfer. For a clear overview of these fees, please see our fee list.

How long does it take for a transfer to reach its beneficiary?

The transfer time depends on the nature of the transfer. In general, these are the transfer times that you can expect:

  • Transfers between accounts at Banco di Caribe: same day.
  • Transfers to other local banks: 2 business days.
  • Transfers within the Dutch Caribbean: 2 business days, depending on the receiving bank.
  • International transfers: 2 business days.

How long does it take to create, change or cancel a standing order?

To create, change or cancel your standing order, please visit your nearest branch and fill out the standing order form. Your request will be processed within two business days.

Customer SupportFAQ