Customer Support FAQ


How many cash withdrawals can I make per day/month and what is the maximum amount I can withdraw using my MultiCard? (Account Holder)

It is possible to make 4 cash withdrawals per day without exceeding the amount of US$ 250.00 and 12 withdrawals per month without surpassing the amount US$ 750.00.

How many times a day/month can I reload my MultiCard and what is the maximum amount? (Account Holder)

The MultiCard can be reloaded up to 3 times per day and a maximum of 20 times per month. You can reload the MultiCard to a maximum amount of US$ 1,000.00. You are NOT allowed to exceed the maximum credit balance of US$ 1,000.00. The total of your reload amount may not exceed US$ 3,000.00 per month.

Will the bank charge me a monthly fee for my MultiCard statement? (Account Holder)

Your monthly MultiCard statement can be delivered to your email address free of charge. If you prefer to receive the statement at your mailing address, the bank will charge you a monthly statement fee.

How can I check my balance? (Account Holder)

You can check your balance at any Banco di Caribe ATM.  Just choose ‘balance inquiry’ and select ‘credit’.

What will happen with the amount on my MultiCard when it expires? (Account Holder)

You have up to 3 months after the expiration date to claim the funds on the MultiCard.  After this period the funds on the MultiCard can no longer be claimed.

Customer SupportFAQ