Customer Support FAQ


How many cash withdrawals can I make per day/month and what is the maximum amount I can withdraw using my MultiCard? (Account Holder)

It is possible to make 4 cash withdrawals per day without exceeding the amount of US$ 250.00 and 12 withdrawals per month without surpassing the amount US$ 750.00.

How many times a day/month can I reload my MultiCard and what is the maximum amount? (Account Holder)

The MultiCard can be reloaded up to 3 times per day and a maximum of 20 times per month. You can reload the MultiCard to a maximum amount of US$ 1,000.00. You are NOT allowed to exceed the maximum credit balance of US$ 1,000.00. The total of your reload amount may not exceed US$ 3,000.00 per month.

Will the bank charge me a monthly fee for my MultiCard statement? (Account Holder)

Your monthly MultiCard statement can be delivered to your email address free of charge. If you prefer to receive the statement at your mailing address, the bank will charge you a monthly statement fee.

How can I check my balance? (Account Holder)

You can check your balance at any Banco di Caribe ATM.  Just choose ‘balance inquiry’ and select ‘credit’.

What will happen with the amount on my MultiCard when it expires? (Account Holder)

You have up to 3 months after the expiration date to claim the funds on the MultiCard.  After this period the funds on the MultiCard can no longer be claimed.

How are my online purchases secured with Visa?

Visa has developed a program that helps confirm your identity when you make an online purchase. There’s no need to download or install an App/software, or register your account. During an online purchase from your desktop, mobile or other digital device, you may be guided through an extra check to verify your identity. This helps us ensure that the person using the card is you and better protects you from fraud. This is one way Banco di Caribe and Visa have teamed up to secure your account(s).

What is the benefit of the Visa secure program?

Through this program, you have an added layer of protection that prevents the unauthorized use of your Visa Credit Card and MultiCard while shopping online. This service helps us know you’re really you and most importantly, it protects you from fraud.

Is my personal information safe and secure?

Yes. Your information is transmitted using a high level of encryption and is stored on a secure server.

Does this Visa service cost me anything?

No. There are no costs associated with this service.

How will I know if my online purchase has this added layer of protection?

This service will automatically activate at checkout at any Visa participating online merchant. When using this service, you may occasionally be prompted at checkout to verify your identity. This will protect your transactions from fraud by ensuring that the person using the card is you. You will be able to recognize if the merchant is participating in the Visa Secure program by the following Visa Secure badge on their website:

Can I still use my Visa Credit Card and MultiCard at online merchants that are not participating in this program?

Yes, your Visa Credit Card and MultiCard will continue to work as usual if the merchant is not participating in this program. Your transaction will still be protected by multiple layers of security and zero liability for fraudulent purchases.

What happens when I finish shopping with my Visa Credit Card and MultiCard?

When you are finished shopping, proceed to the merchant's checkout page. As you complete your online transaction, a Visa Secure window will appear indicating that you will have to choose your preferred verification method in order to receive a 6-digit verification code. You can choose to receive this code via SMS or through email.

After choosing your preferred method and entering the verification code, you will have to submit this code to continue with the process. Your identity will be verified within seconds and you will be redirected to the website in order to finalize your purchase.

Customer SupportFAQ