If you notice something wrong on your statement, you may be the victim of fraud, skimming or simply a human mistake. Please visit our branch, call our customer support department, or contact your account manager as soon as possible.

You can check your credit card balance at any Banco di Caribe ATM and other ATMs with a VISA logo that allow that service or through your Banco di Caribe Online system.  

Applying for a credit card is easy. Please click here, visit our branch, or contact your account manager.

When applying for a credit card, you will need to bring the following documents to one of our branches:  Two last salary slips, an employer’s declaration and a valid form of identification.  Please keep in mind that when applying online you will receive a confirmation email with all this information.  

Yes, having a current account at Banco di Caribe is required when applying for a credit card.

For your convenience, we offer you the choice of three different repayment methods:

• Minimum payment: 5% of your outstanding balance is automatically debited from your current account monthly.
• Full payment: Any outstanding balance is debited monthly from your current account;
• Fixed payment: An agreed amount is debited monthly from your current account;

You can pick up your credit card ten business days after we have received and approved your application.

Report a lost or stolen card immediately.

During business hours:

Please call (297) 5232250

After business hours, during weekends or holidays:

Please call (297) 5604840

Visa has developed a program that helps confirm your identity when you make an online purchase. There’s no need to download or install an App/software, or register your account. During an online purchase from your desktop, mobile or other digital device, you may be guided through an extra check to verify your identity. This helps us ensure that the person using the card is you and better protects you from fraud. This is one way Banco di Caribe and Visa have teamed up to secure your account(s).

Through this program, you have an added layer of protection that prevents the unauthorized use of your Visa Credit Card and MultiCard while shopping online. This service helps us know you’re really you and most importantly, it protects you from fraud.

Yes. Your information is transmitted using a high level of encryption and is stored on a secure server.

No. There are no costs associated with this service.

This service will automatically activate at checkout at any Visa participating online merchant. When using this service, you may occasionally be prompted at checkout to verify your identity. This will protect your transactions from fraud by ensuring that the person using the card is you. You will be able to recognize if the merchant is participating in the Visa Secure program by the following Visa Secure badge on their website:

Yes, your Visa Credit Card and MultiCard will continue to work as usual if the merchant is not participating in this program. Your transaction will still be protected by multiple layers of security and zero liability for fraudulent purchases.

When you are finished shopping, proceed to the merchant's checkout page. As you complete your online transaction, a Visa Secure window will appear indicating that you will have to choose your preferred verification method in order to receive a 6-digit verification code. You can choose to receive this code via SMS or through email.

After choosing your preferred method and entering the verification code, you will have to submit this code to continue with the process. Your identity will be verified within seconds and you will be redirected to the website in order to finalize your purchase.