(297) 523 2250
Weekdays: Monday - Friday
Vondellaan 31: 8:00 AM - 2:00 PM
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* (click for instruction video)
Normally at the end of the day. But if necessary client can send an email requesting the bank to make a payment within the text; OVERRIDE. Multicard will be refreshed every 2 hours.
If you lose your token please call the bank immediately to block your token and visit the bank to apply for a new one at an additional charge. In case of damage, please do not open the damaged token and bring it to our office, where you can fill out a request form for a replacement.
You will receive an email with subject ‘Security token request ID’. This email contains both the Logon ID and user (Sub-user) ID number(s) or names and corresponding request ID number. This request ID corresponds to the envelope number the main-user will receive for each sub-user. With this information the main-user can distinguish between request ids to whom each package pertains. You will receive an id card with the Logon ID, Sub-user ID and token serial number for reference. However, we recommend memorizing your serial number, registered on the back of the token, or put a small sticker to distinguish your token from other tokens.
The information required to make an online international transfer is as follows:
Yes, when you pick up or receive your token you will receive a Personal Identification Number (PIN) and a Security Verification Code (SVC). When you activate your token, you will have to change this PIN. After you changed your PIN you can use the new PIN for all further transactions. Please be advised to file your SVC securely. You will need the SVC to unlock your security token the moment when the system has been locked.